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220-802 · Question #139

A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

The correct answer is D. Development. Completely blank output from a laser printer points to a failure in the development stage, where toner is applied to the photosensitive drum to form the image before transfer to paper.

Hardware and network troubleshooting

Question

A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

Options

  • AFusing
  • BPaper handling
  • CTransfer
  • DDevelopment

How the community answered

(54 responses)
  • A
    4% (2)
  • B
    9% (5)
  • C
    6% (3)
  • D
    81% (44)

Why each option

Completely blank output from a laser printer points to a failure in the development stage, where toner is applied to the photosensitive drum to form the image before transfer to paper.

AFusing

The fusing stage bonds already-transferred toner to the paper using heat and pressure; if toner never reached the paper, a fusing problem would still produce blank pages but development is the more fundamental upstream cause to check first.

BPaper handling

Paper handling moves media through the printer; a paper handling issue would cause jams or misfeeds, not blank output.

CTransfer

The transfer stage moves toner from the drum to the paper, but it requires the development stage to have successfully applied toner to the drum first.

DDevelopmentCorrect

In the laser printing process, the development stage is where toner particles are electrostatically attracted to the discharged areas of the drum to form a visible image. If the developer unit, toner cartridge, or developer roller fails, no toner is applied to the drum and subsequent stages (transfer and fusing) have nothing to work with, resulting in completely blank pages. This is the first process to investigate for blank output.

Concept tested: Laser printer imaging process and blank page diagnosis

Source: https://support.hp.com/us-en/document/ish_1694781-1694820-16

Topics

#laser printer#development stage#print process#blank output

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