CompTIA
220-802 · Question #109
220-802 Question #109: Real Exam Question with Answer & Explanation
The correct answer is A: Restart the smartphone. The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.
Question
A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?
Options
- ARestart the smartphone
- BReconfigure the smartphone email account
- CResynchronize the smart phone
- DUpdate the operating system
Explanation
The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.
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