nerdexam
CompTIA

220-802 · Question #115

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?

The correct answer is B. Startup Repair. When a newly installed video adapter prevents Windows 7 from displaying anything, Windows Startup Repair can detect and fix driver or boot configuration conflicts that prevent the system from loading the display environment.

Hardware and network troubleshooting

Question

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?

Options

  • AComponent Management
  • BStartup Repair
  • CDevice Manager
  • DTask Manager

How the community answered

(54 responses)
  • A
    15% (8)
  • B
    74% (40)
  • C
    4% (2)
  • D
    7% (4)

Why each option

When a newly installed video adapter prevents Windows 7 from displaying anything, Windows Startup Repair can detect and fix driver or boot configuration conflicts that prevent the system from loading the display environment.

AComponent Management

Component Management is not a standard Windows 7 utility; the relevant tool would be Device Manager, and it is inaccessible when the display cannot be seen.

BStartup RepairCorrect

Windows 7 Startup Repair, accessible via the system recovery options on the installation media or the recovery partition (F8 - Repair Your Computer), diagnoses and automatically corrects problems with startup files, the boot configuration database, and driver conflicts that prevent the OS from initializing correctly after hardware changes. A new video adapter can introduce a driver conflict or misconfigured display settings that prevent normal boot, and Startup Repair can roll back or repair the affected components. It operates outside of the normal Windows boot process, making it effective when the screen is inaccessible.

CDevice Manager

Device Manager can uninstall or roll back a driver but requires the system to boot into a usable desktop, which is not possible when the screen is blank.

DTask Manager

Task Manager manages running processes and applications in an active Windows session and cannot address boot-level video adapter conflicts.

Concept tested: Using Windows 7 Startup Repair after video adapter installation

Source: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference

Topics

#video adapter#Startup Repair#Windows 7 recovery#display driver

Community Discussion

No community discussion yet for this question.

Full 220-802 Practice