nerdexam
CompTIA

220-802 · Question #152

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

The correct answer is B. Power supply tester. A computer that begins to boot and then abruptly shuts down typically indicates a power supply problem, making a power supply tester the appropriate diagnostic tool.

Hardware and network troubleshooting

Question

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

Options

  • AToner probe
  • BPower supply tester
  • CLoopback plugs
  • DEvents logs

How the community answered

(17 responses)
  • B
    76% (13)
  • C
    18% (3)
  • D
    6% (1)

Why each option

A computer that begins to boot and then abruptly shuts down typically indicates a power supply problem, making a power supply tester the appropriate diagnostic tool.

AToner probe

A toner probe is used to trace cable runs through walls and ceilings and has no application in diagnosing power or boot issues.

BPower supply testerCorrect

A power supply tester connects directly to the PSU connectors and measures the voltage output on each rail (3.3V, 5V, 12V), quickly revealing whether the power supply is delivering stable and sufficient power. Unexpected shutdowns shortly after power-on are a classic symptom of an underpowered, failing, or overloaded PSU that cannot sustain the load as components initialize. This is a fast, non-destructive way to confirm or rule out the power supply as the root cause.

CLoopback plugs

Loopback plugs test network port functionality and have no relevance to diagnosing a computer that shuts down during boot.

DEvents logs

Event logs require the system to successfully boot far enough to log events; if the computer shuts down too quickly, no useful log entries will be recorded.

Concept tested: Diagnosing power supply failure with PSU tester

Topics

#power supply#unexpected shutdown#hardware diagnostics#PSU tester

Community Discussion

No community discussion yet for this question.

Full 220-802 Practice