CompTIA
220-802 · Question #63
220-802 Question #63: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
Options
- ACheck to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
- BInstall a USB wireless card to ensure that Windows networking is working properly.
- COpen the laptop and reseat the network card and both antennas.
- DDownload and install the latest wireless driver from the manufacturer's website.
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Topics
#wireless networking#laptop#hardware switch#troubleshooting steps