220-802 Exam Questions

Which of the following is a required component of a virtual environment?

Revert to snapshot is a feature of:

Joe, a technician, is sent out to investigate a PC which refuses to turn on for a customer after a recent thunderstorm. Upon arrival, Joe notices a heavy scent of what seems to hav...

Ann reports that upon booting up her workstation the screen says that no boot device is found. She also reports that she hears a faint clicking noise from the workstation. Which of...

A company has decided that all remote users need to use two-factor authentication to increase security. Several remote users have reported losing the RSA token and have replaced it...

Ann, a user, has a computer running Windows XP Professional. She would like the computer to run Windows 7 Professional. She does not wish to save any information on the current sys...

Joe, a technician, built a new computer for a customer. The computer has been setup with the appropriate operating system, but when Joe boots the PC after configuration, he receive...

Ann, a user who works with many patients during the day, has a privacy screen attached to her monitor. Which of the following does this help prevent?

A user would like to allow all of the devices on a home network to connect to the WAP except for smart phones. Which of the following features should be used to accomplish this?

A technician, Joe, has a wired switch in a conference room for guests. In which of the following ways could Joe restrict the network to only six devices at a time, with minimum man...

Ann, a customer, has a wired router that connects to the Internet without any issue, but does not provide any other network services. When users connect PCs to the router, they can...

A user reports that the laptop's screen flickers and then goes black. When connecting to an external monitor the operating system desktop is displayed. Which of the following is th...

A user is attempting to use Remote Desktop to connect to a server but is getting an error message. Which of the following tools should be used to verify that the server is powered...

Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer. He has now confirmed the new device is not working pr...

A technician wants to test connectivity with a remote device in the other room that appears to be having intermittent connectivity issues. Which of the following command line tools...

A user brings in an older CRT monitor and reports there are issues with the colors and bands of discoloration. Which of the following should be done to correct the issue?

Ann, a user, reports her display is too dim. Which of the following should be checked to potentially increase the brightness of the display?

Joe, the Chief Executive Officer (CEO), has a habit of forgetting his mobile device and asks for assistance in locating it in the future. Which of the following would help finding...

A newly installed application runs every time the operating system boots causing a delay during startup. Which of the following tools will allow a technician to resolve the problem...

Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of the following is the FIRST step he should perform?

A technician, Anne, observes that a laser printer prints pages with toner scattered on the page that easily rubs off of the paper. Which of the following components has failed in t...

In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA token and provide a user name and password to connect to the main office. This is an exam...

In order to pair a phone with another device like a GPS or a car stereo through Bluetooth, which of the following steps need to be taken?

Which of the following describes when a child folder has the same permissions as its parent folder?

A SOHO would like to limit usage of their wireless network to two computers. Which of the following would be the EASIEST way for a technician to accomplish this?

Which of the following features would be BEST used to recover a lost mobile device?

Which of the following is a difference between Android and iOS operating systems?

A technician must add a line into HKLM. Which of the following tools would BEST enable this ability?

Which of the following can an Android device use to synchronize with desktop contacts? (Select TWO).

Joe, a user, brings a PC in for repair, reporting that his Windows PC is no longer booting and returning an error that says the OS was not found. Which of the following should the...

Ann, a home user, brings a PC in for repair and reports that performance has become extremely slow when working on documents and viewing pictures. Which of the following suggestion...

Joe, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later. Whic...

Which of the following file systems is required to install Windows 7?

A technician is setting up a wired SOHO network for a client. The client would like to ensure that unauthorized PCs are not easily able to communicate on the network. Which of the...

Which of the following are examples of digital security? (Select TWO).

An unknown device has been found on a SOHO wireless router. Which of the following is BEST to perform to keep this device off the network?

A technician needs to securely delete all data from a hard drive containing highly sensitive information. Which of the following is the BEST way to delete the data?

A user reports that their printouts contain a shadow of the previous image. Which of the following is MOST likely the cause?

A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus defini...

Which of the following operating systems can be upgraded using an in-place procedure to Windows 7 Professional x64?

Social engineering makes use primarily of which of the following techniques, to bypass common corporate security barriers?

A technician is having issues with a corporate wireless signal bleeding into nearby offices. Which of the following techniques could be used to mitigate the risk of wireless attack...

A user needs to replicate a large directory containing folders and files from one drive to another. It also contains several empty folders needed for future growth. Which of the fo...

Which of the following devices would provide the GREATEST security to a server room?

When issuing user permissions for job functions, an administrator should assign:

A user attempts to remote into their machine at night but cannot connect. The user believes that someone is unplugging their computer from the network at night and plugging in a pe...

A residential customer just purchased a new wireless router. During the setup, which of the following should be done to increase the default security of the router?

Which of the following technologies can be used to secure mobile devices and their data? (Select TWO).

A network consultant needs to redo a CAT5e wall jack that has become unusable due to recent physical damage. In order to install the replacement jack, which of the following tools...

A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue?