220-802 Question #685: Real Exam Question with Answer & Explanation

The correct answer is A: Upgrade to a solid state drive. Upgrading to a solid state drive (SSD) (A) is the best recommendation for this scenario. Working on documents and viewing pictures are disk I/O-intensive tasks. A failing or aging mechanical hard drive (HDD) degrades significantly in read/write speeds, causing the exact symptoms

Question

Ann, a home user, brings a PC in for repair and reports that performance has become extremely slow when working on documents and viewing pictures. Which of the following suggestions should a technician make?

Options

AUpgrade to a solid state drive
BIncrease the clock speed on the CPU
CRun the file system check tool
DUpgrade to a high performance video card

Explanation

Upgrading to a solid state drive (SSD) (A) is the best recommendation for this scenario. Working on documents and viewing pictures are disk I/O-intensive tasks. A failing or aging mechanical hard drive (HDD) degrades significantly in read/write speeds, causing the exact symptoms described. An SSD provides dramatically faster access times with no moving parts. Option B (increasing CPU clock speed) would help with processing-heavy tasks, not storage-bound ones. Option C (file system check) might resolve file corruption but would not address a physically degrading drive. Option D (high-performance video card) would help with rendering graphics-intensive applications or gaming, not general document and photo tasks.

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