A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus definitions are…

The correct answer is B. Anti-spyware software. Anti-spyware software is the best solution here. The symptoms-slow performance and Internet connectivity problems-are classic indicators of a spyware infection. Spyware differs from viruses; it operates in the background, consuming CPU/memory and often communicating with…

Hardware and network troubleshooting

Question

A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus definitions are up-to-date and the system is scheduled for regular scans. Which of the following solutions will MOST likely help resolve the issues reported?

Options

AEnabling system restore
BAnti-spyware software
CSpam blocker
DPop-up blocker

How the community answered

(27 responses)

A
15% (4)
B
74% (20)
C
7% (2)
D
4% (1)

Explanation

Anti-spyware software is the best solution here. The symptoms-slow performance and Internet connectivity problems-are classic indicators of a spyware infection. Spyware differs from viruses; it operates in the background, consuming CPU/memory and often communicating with external servers, which degrades both performance and network connectivity. Since the antivirus definitions are current and scans are scheduled, the antivirus is already handling virus threats. A dedicated anti-spyware tool targets the class of malware most consistent with these symptoms. Spam blockers and pop-up blockers are preventative filters, not remediation tools, and enabling System Restore would not remove active malware.

Topics

#anti-spyware#malware symptoms#slow performance#security software

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