220-802 Exam Questions

Tablets are MOST likely to have which of the following?

Joe, a user, reports that each time his laptop is logged in to the company's headquarters, his system time changes. After Joe returns home, he adjusts the clock, which stays set co...

Which of the following scenarios would benefit from client-side virtualization?

In iOS, which of the following settings would need to be configured for ActiveSync?

A small office has two routers, one wired and one wireless. Joe, a laptop user, experiences no issues while at his desk, but when he unplugs his laptop to go to a conference room,...

A technician is diagnosing a computer receiving the following message upon boot: "RAID degraded." Which of the following is MOST likely the cause of such an issue?

Which of the following storage types would be MOST resilient to physical drops and damage within a laptop?

Which of the following characteristics MOST separates a tablet from a laptop?

Which of the following boot methods receives the bootstrap files from a network server?

A client states that there are too many programs automatically starting when Windows boots. Which of the following tools would BEST be used to disable some programs from automatica...

Joe, a user, should be aware of his surroundings when when Windows boots. Which of the following tools would BEST be used to disable some programs from automatically starting when...

Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?

A user receives the following email message: - From: IT Department - To: Joe User - Subject: Email quota exceeded. Your mailbox has reached the maximum size. Your account will be s...

Joe, a customer, called and stated that since a virus was removed from his PC, Windows is now displaying errors about damaged system files. Which of the following tools should be u...

Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C. drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the cause...

Joe, a user, is reporting he cannot start an Internet browser. Which of the following commands is MOST likely to resolve this issue?

A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?

A company has decided to implement a recycling program across the organization. The financial department uses employee sensitive information on a regular basis for payroll. Which o...

At the airport the company sales employees work on their laptops to submit financial proposals. Which of the following would mitigate shoulder surfing?

The payroll department works with company financial data and had an incident that involved employee's salary being shared across the network. Which of the following would enforce l...

A company's security guard found Ann, an unauthorized person, searching through the recycling dumpster behind the building. When Ann was questioned she responded with, "I work for...

Anne, an employee, stepped away from her workstation to deliver a report to her boss. When she came back, confidential material was displayed on the screen that was not opened prio...

Joe, an end user, has reported that his computer is extremely slow for several minutes after logging in. He has noticed that many unnecessary programs automatically start when he l...

Which of the following boot methods would a technician use to BEST install an image from an optical media onto a new computer?

Joe, a user, receives a spam email supposedly sent from a coworker's email address asking for money. This is an example of which of the following common security threats?

Which of the following settings should be implemented when a mobile device MUST be configured to receive push email notification?

Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been redirecting her browser to unknown websites when clicking on search results. Joe runs a malware...

An employee receives a phone call inquiring about company information. This is an example of which of the following?

Joe, a new employee, requests to receive Exchange based company email on his tablet device. Which of the following can a technician enable to BEST secure his Exchange account to en...

Which of the following is a common component found on ultra thin laptops and tablet devices?

A user, Joe, wants to enable communication between his GPS and his smartphone. Which of the following would allow for this communication?

Which of the following mobile device features is responsible for shifting the device display orientation?

An individual pretending to be a consultant trying to gain access to information is an example of which of the following?

On a mobile device, enforcing a policy that erases a device after a number of failed login attempts is used to prevent which of the following?

Which of the following BEST describes the difference between batteries used in iOS devices versus Android devices?

Which of the following threats changes system functionality at the operating system level for a malicious purpose by gaining administrative access after being installed by a user?

Ann, a small business owner, would like to implement wireless networking for her business but wants to be sure the wireless is ONLY accessible from within her business' premises. W...

Joe, an employee, has just migrated from the Marketing department to the Accounting department and cannot save files to the Accounting share. He is a member of both the Marketing a...

Anne, a technician, is trying to access the company intranet and is receiving an error stating the website is not found. Which of the following tools would she use to determine if...

A computer user, Joe, was surfing for information on a news site when he reported a screen flicker and then a pop-up appeared on his screen stating the computer was infected with a...

The swap file is described as which of the following?

An iOS user does not want to automatically connect to wireless networks that are broadcasting. Which of the following settings must be enabled in iOS 5.x to authorize connecting to...

Many business laptops now come with fingerprint readers to enable users to login without typing in passwords. This is an example of which of the following?

Joe, a user, is experiencing some operating system errors that are disrupting his ability to boot the workstation. Which of the following would allow him to keep his data, but poss...

An application is unresponsive and causing system instability. Which of the following command line options would only close the application?

A company has created a personal SSL certificate for an internal website and a user is reporting error messages when accessing the site. In which of the following locations could a...

A manager asks a technician to find a way to deploy images to all new computers from a central location. Which of the following would be used to accomplish this?

Anne, a user, states her computer is running very slow. On further investigation, a technician sees several disk errors in the event viewer. Which of the following commands would b...

A user states every time Windows boots up it runs very slow for the first few minutes. The user asks if a technician can shorten the boot time. Which of the following tools would b...

A user recently installed a new video driver on a PC but upon boot Windows will not start. Which of the following is the BEST option to correct the issue?