220-802 · Question #621
A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?
The correct answer is C. Run CHKDSK. CHKDSK (Check Disk) scans the file system and disk surface for logical errors, bad sectors, and file system corruption - directly targeting the reported symptom of corrupted files. It is the appropriate diagnostic first step to identify and optionally repair disk-level issues…
Question
A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?
Options
- AEnsure all Windows updates are installed
- BPerform a backup of all drives
- CRun CHKDSK
- DRun defragmentation
How the community answered
(63 responses)- A2% (1)
- B3% (2)
- C89% (56)
- D6% (4)
Explanation
CHKDSK (Check Disk) scans the file system and disk surface for logical errors, bad sectors, and file system corruption - directly targeting the reported symptom of corrupted files. It is the appropriate diagnostic first step to identify and optionally repair disk-level issues. Installing Windows updates or running defragmentation do not diagnose existing file corruption. A backup is good practice but does not identify the root cause of the corruption.
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