220-802 Exam Questions

Which of the following command line tools will bring up a GUI interface to shutdown a remote PC?

Which of the following installation types uses an answer file as part of the installation process?

When installing Windows XP Professional, which of the following file types will the hard drive be formatted to use by default?

Which of the following is the BEST example of a physical security barrier?

Which of the following operating systems has the Shake, Peek and Snap features?

Which of the following should be considered true when selecting a 64-bit version of Windows?

DXDIAG is used to display information about which of the following components and its characteristics?

For which of the following instances is System Restore MOST likely to be used?

Administrative share names are MOST commonly designated by which of the following symbols?

After loading a new operating system, which of the following accounts is MOST often changed for security purposes?

Virtual machines help users developing cloud applications in which of the following ways?

In order to connect a mobile device to a PAN, a technician MUST ensure which of the following are enabled?

iOS version 5.0 allows for all data to be synchronized and backed up to a computer with iTunes via which of the following methods? (Select TWO).

A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the f...

A customer calls and states that they are getting a lot of pop-ups and the new antivirus they just downloaded is not helping. Which of the following is the MOST likely cause of the...

A technician needs to change a FAT32 partition to NTFS. Which of the following commands would allow the technician to do this?

A technician receives a trouble ticket about intermittent wireless on a user's laptop while they are at home but not at work. Which of the following could be the cause of this issu...

A technician would like to restart a computer from a command line tool. Which of the following tools should the technician use?

A technician would like to image 50 desktop computers from a recently optimized test machine. Which of the following would ready the test machine for capturing the image?

After a recent memory upgrade, a customer is reporting they have seen no improvement in their system performance. Upon inspection, the technician finds that 6.0 GB are detected but...

Which of the following utilities can a technician use to find out what programs are running at startup?

A user states they are hearing a clicking noise coming from the computer. There is a message on the screen saying no operating system found, and the computer then attempts to boot...

A technician wants to create a new logical volume on a machine. Which of the following Windows 7 utilities will allow a technician to perform this action?

A technician is installing an upgrade of Windows on a machine using an external drive. After rebooting the installation process hangs and reports the media cannot be found. Which o...

Which of the following is the BEST way to secure a workstation which is shared by multiple users using the same guest account?

A technician needs to dispose of an old database server which stored company payroll information. Which of the following is a logical data destruction method suitable for this task...

An administrator wishes to prevent users from accessing unattended computers in other departments. Which of the following would BEST accomplish this?

A technician has received a laptop that is having problems with the screen. The user is reporting that the display is too dim and difficult to see. Which of the following steps sho...

A laptop boots fine but after a few minutes the LCD screen fades out into a very dim image. Which of the following is the cause of the problem?

When installing Windows on a new server, a technician gets an error reporting that no suitable hard drives are available for installation. Which of the following is MOST likely the...

A user signs up at an online gaming site, and shortly after receives an email with a link to download the game. After installing the game, the user notices that important files are...

Which of the following is the common term for software designed to steal information, disrupt files and an operating system's integrity, and spy on a user's activity?

A technician is called into an office where multiple users are reporting duplicate IP address errors. Upon arrival, the technician skims notes from the previous technician who serv...

Which of the following features is a characteristic associated to that of Android-based smartphones?

Which of the following wireless standards used on modern smartphones depends on direct client- to-client handshake pin code authorization for establishing transmission connection?

A technician is dispatched to repair a computer that appears to boot correctly, except no video output is being displayed. No beep codes are given by the computer, but drive activi...

A user receives an email seemingly from the director of the company's IT department. The user however notices that the content of the email is asking for information specifically f...

When transferring a virtual client from one computer to another, which of the following MUST be checked for compatibility on the host?

Which of the following, when implemented on an unsupervised public kiosk which is used by walk- ins, increases its security posture the MOST?

After installing a new printer software package which came with print drivers, a user is experiencing problems launching other applications. Which of the following should the techn...

Which of the following is the safest way to download and install a new program on a mobile device?

A technician wants to run a full diagnostic of the file system on a user's hard drive and fix any index errors encountered, but the group policy on the computer prevents this from...

A consultant is called in to help troubleshoot connectivity problems an office is experiencing with their 802.11a wireless network. The office manager reports that at random times...

A user calls the helpdesk to report that colleagues are unable to open shared files off their desktop. After inquiring about permissions, the user claims that the "Everyone" group...

A small business owner is looking to assign users to a Windows group level. They have the following requirements for these users, and stress that they should receive no more privil...

A worker from a branch office goes to the main office for a meeting. They plug their laptop into a couple of wall jacks and do not get network connectivity. Which of the following...

A technician receives a trouble ticket stating that a user is receiving error messages on their computer. When the technician arrives at the computer, it is now working with no err...

The support center for a PC manufacturer believes that the hard drive may be having an issue. The support representative asks the technician to find out how many pages per second a...

The user is having trouble using the mouse. The technician believes a program stopped responding that caused the issue and asks the customer to hold down "Ctrl + Shift + Esc" to ve...

Joe, a user, copies a text document off of a CD drive into a folder. Joe has full control permissions on the folder. When Joe tries to edit and save the document, the system prompt...