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Exams220-802Questions#568
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220-802 · Question #568

220-802 Question #568: Real Exam Question with Answer & Explanation

The correct answer is C: Factory recovery partition. When performing a clean install to remove malware and restore a system to factory condition, the two most common methods are: (1) the Factory Recovery Partition - a hidden partition included by OEM manufacturers (like Dell or HP) that contains a factory image of the OS and can re

Question

A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the following methods are commonly available to do a clean install and return the computer back to factory condition? (Select TWO).

Options

  • AUpgrade installation disc
  • BRepair installation
  • CFactory recovery partition
  • DOS installation disc
  • ERemote network installation

Explanation

When performing a clean install to remove malware and restore a system to factory condition, the two most common methods are: (1) the Factory Recovery Partition - a hidden partition included by OEM manufacturers (like Dell or HP) that contains a factory image of the OS and can restore the system to its out-of-box state; and (2) an OS Installation Disc (e.g., a Windows DVD or USB) which allows a technician to perform a clean installation. An upgrade installation disc is for upgrading between OS versions, not clean installs. A repair installation attempts to fix Windows without wiping data. Remote network installation is an enterprise tool not commonly available to consumer users.

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