A customer calls and states that they are getting a lot of pop-ups and the new antivirus they just downloaded is not helping. Which of the following is the MOST likely cause of the issue?

Question

Options

• ARouge antivirus
• BNeed anti-malware scan
• CSecurity Center Disabled
• DWindows not up to date

• A
  92% (23)
• B
  4% (1)
• D
  4% (1)

Explanation

A rogue antivirus (also called scareware or fake antivirus) is a type of malware that disguises itself as legitimate security software. The fact that the customer 'just downloaded' new antivirus software and is now experiencing more pop-ups is a strong indicator that the downloaded program IS the malware - it generates fake security alerts and pop-ups to scare users into purchasing a fake 'full version.' The antivirus isn't failing to detect the problem; the antivirus itself is the problem. This is one of the most common social engineering attacks targeting home users.

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