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CompTIA

220-802 · Question #576

A user states they are hearing a clicking noise coming from the computer. There is a message on the screen saying no operating system found, and the computer then attempts to boot from PXE. Which of…

The correct answer is B. Replace the hard drive. A clicking or grinding noise from a hard drive combined with a 'no operating system found' error is a strong indicator of mechanical hard drive failure requiring immediate replacement.

Hardware and network troubleshooting

Question

A user states they are hearing a clicking noise coming from the computer. There is a message on the screen saying no operating system found, and the computer then attempts to boot from PXE. Which of the following should the technician perform?

Options

  • ARemove the floppy disk
  • BReplace the hard drive
  • CReplace the NIC
  • DReplace the DVD-Rom

How the community answered

(28 responses)
  • A
    7% (2)
  • B
    86% (24)
  • C
    4% (1)
  • D
    4% (1)

Why each option

A clicking or grinding noise from a hard drive combined with a 'no operating system found' error is a strong indicator of mechanical hard drive failure requiring immediate replacement.

ARemove the floppy disk

A floppy disk in the drive would cause a 'non-system disk' error or simply be skipped; it would not produce clicking sounds.

BReplace the hard driveCorrect

A repetitive clicking sound from a hard drive is commonly called the 'click of death' and indicates that the read/write head is failing to find the correct position on the platters, signaling imminent or current mechanical failure. The 'no operating system found' message confirms the BIOS cannot read the drive, and the PXE boot attempt is the system's fallback when no local bootable device is detected. Replacement of the hard drive is the appropriate corrective action.

CReplace the NIC

A failing NIC would affect PXE boot functionality but would not produce clicking sounds or cause the primary hard drive to be undetectable.

DReplace the DVD-Rom

A faulty DVD-ROM would prevent optical disc booting but would not produce hard drive clicking noises or make the OS undetectable.

Concept tested: Diagnosing hard drive mechanical failure symptoms

Source: https://www.comptia.org/certifications/a

Topics

#hard drive failure#clicking noise#PXE boot#boot failure

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