220-802 · Question #603
The user is having trouble using the mouse. The technician believes a program stopped responding that caused the issue and asks the customer to hold down "Ctrl + Shift + Esc" to verify. Which of the…
The correct answer is A. Task Manager. The Ctrl+Shift+Esc keyboard shortcut is a direct hotkey that opens Task Manager, allowing a technician to identify and terminate unresponsive processes.
Question
The user is having trouble using the mouse. The technician believes a program stopped responding that caused the issue and asks the customer to hold down "Ctrl + Shift + Esc" to verify. Which of the following did the technician launch?
Options
- ATask Manager
- BControl Panel
- CServices
- DMSCONFIG
How the community answered
(22 responses)- A86% (19)
- B9% (2)
- C5% (1)
Why each option
The Ctrl+Shift+Esc keyboard shortcut is a direct hotkey that opens Task Manager, allowing a technician to identify and terminate unresponsive processes.
Ctrl+Shift+Esc is the dedicated keyboard shortcut that launches Task Manager directly, without requiring Ctrl+Alt+Delete as an intermediate step. Task Manager allows a technician to view running processes, identify non-responsive applications, and forcibly end them to restore mouse and system functionality.
Control Panel is opened via the Start menu, Win+X shortcut, or Run dialog - not by Ctrl+Shift+Esc.
Services (services.msc) is accessed through the Run dialog or via the Services tab inside Task Manager, not by this key combination.
MSCONFIG (System Configuration) is launched by typing 'msconfig' in the Run dialog (Win+R), not by Ctrl+Shift+Esc.
Concept tested: Task Manager keyboard shortcut for troubleshooting
Source: https://support.microsoft.com/en-us/windows/keyboard-shortcuts-in-windows-dcd61b31-06c3-88b3-8a8e-1c8e33a35b9e
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