220-802 · Question #601
A technician receives a trouble ticket stating that a user is receiving error messages on their computer. When the technician arrives at the computer, it is now working with no error messages being…
The correct answer is B. EVENTVWR. Event Viewer (EVENTVWR) maintains a persistent log of system events, application errors, warnings, and informational messages - even after the error is no longer actively displayed. The technician can review the Application, System, and Security logs to find the specific error…
Question
A technician receives a trouble ticket stating that a user is receiving error messages on their computer. When the technician arrives at the computer, it is now working with no error messages being displayed. Which of the following should the technician use to determine what the error message was?
Options
- AMSINFO32
- BEVENTVWR
- CDXDIAG
- DREGSVR32
How the community answered
(28 responses)- A4% (1)
- B89% (25)
- C7% (2)
Explanation
Event Viewer (EVENTVWR) maintains a persistent log of system events, application errors, warnings, and informational messages - even after the error is no longer actively displayed. The technician can review the Application, System, and Security logs to find the specific error that occurred. MSINFO32 (A) provides a static snapshot of current system information, not historical error logs. DXDIAG (C) is a DirectX diagnostic tool used for multimedia and graphics issues. REGSVR32 (D) is a command-line tool for registering and unregistering DLL files, not a logging or diagnostic viewer.
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