A worker from a branch office goes to the main office for a meeting. They plug their laptop into a couple of wall jacks and do not get network connectivity. Which of the following should the…

The correct answer is C. Disabled switch ports. IT administrators routinely disable unused switch ports as a security measure to prevent unauthorized network access. When a visitor or branch employee plugs into an unfamiliar wall jack, those ports are likely disabled on the managed switch. This is the most probable cause…

Hardware and network troubleshooting

Question

A worker from a branch office goes to the main office for a meeting. They plug their laptop into a couple of wall jacks and do not get network connectivity. Which of the following should the technician check to resolve this issue for the employee?

Options

AEncryption levels on the laptop
BAll antivirus updates have been performed
CDisabled switch ports
DIf the users account has been locked

How the community answered

(31 responses)

A
10% (3)
B
3% (1)
C
71% (22)
D
16% (5)

Explanation

IT administrators routinely disable unused switch ports as a security measure to prevent unauthorized network access. When a visitor or branch employee plugs into an unfamiliar wall jack, those ports are likely disabled on the managed switch. This is the most probable cause since it is a physical network infrastructure issue directly related to the symptom. Encryption levels (A) would not prevent a wired connection from being established. Antivirus updates (B) are unrelated to network connectivity. A locked user account (D) would affect login authentication, not the ability to establish a physical network connection.

Topics

#switch ports#network connectivity#port configuration#LAN troubleshooting

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