220-802 Question #594: Real Exam Question with Answer & Explanation

The correct answer is C: Run the system restore.. System Restore rolls back the operating system to a previous restore point - in this case, before the printer software was installed - without affecting user files. Since the problem clearly started after the printer installation, reverting that change is the most targeted and ef

Question

After installing a new printer software package which came with print drivers, a user is experiencing problems launching other applications. Which of the following should the technician do to resolve the user's printing problem?

Options

ARun a backup of the current state.
BDefragment the system.
CRun the system restore.
DUpdate the antivirus definition.

Explanation

System Restore rolls back the operating system to a previous restore point - in this case, before the printer software was installed - without affecting user files. Since the problem clearly started after the printer installation, reverting that change is the most targeted and effective fix. Running a backup (A) saves the current broken state and doesn't fix anything. Defragmenting (B) reorganizes disk data and has no relevance to software conflicts. Updating antivirus definitions (D) addresses malware, not software compatibility issues.

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