Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer. He has now confirmed the new device is not working properly. Upon opening the Device Manager, he sees several icons. Which of the following should Joe do FIRST to help troubleshoot the problem?

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B. Check any items with yellow exclamation points A yellow exclamation point (warning icon) in Device Manager signals that Windows has detected a problem with the device, such as a missing, corrupt, or incompatible driver, or a resource conflict. Checking these flagged items first directly points to the device causing the issue and provides error codes to guide further troubleshooting.

Answer

A. Upgrade the antivirus signatures and disable system restore Updating antivirus signatures and disabling System Restore are unrelated to device driver or hardware configuration problems shown in Device Manager.

Answer

C. Check any items with green checkmarks Green checkmarks in Device Manager indicate devices that are functioning correctly and do not need attention.

Answer

D. Disable items with a red X over the icon A red X indicates a disabled device; disabling more items would further reduce functionality rather than help diagnose the problem.

Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer. He has now confirmed the new device is not working properly. Upon…

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