220-802 · Question #704
A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue?
The correct answer is A. Event Viewer. Event Viewer records system logs including the exact time and reason for shutdowns and restarts, making it the best tool to diagnose a daily restart pattern.
Question
A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue?
Options
- AEvent Viewer
- BTask Scheduler
- CPerformance Monitor
- DSystem Restore
How the community answered
(62 responses)- A73% (45)
- B8% (5)
- C16% (10)
- D3% (2)
Why each option
Event Viewer records system logs including the exact time and reason for shutdowns and restarts, making it the best tool to diagnose a daily restart pattern.
Event Viewer logs System and Application events with timestamps, allowing a technician to examine entries around 3:00 PM each day to identify the source of the restart, such as a scheduled task, driver failure, or application crash recorded as a critical error.
Task Scheduler can create or view scheduled tasks but is used to configure automation, not to investigate the root cause of unexpected restarts.
Performance Monitor tracks resource usage metrics over time but does not log the cause of system restarts.
System Restore reverts the system to a previous state but does not provide diagnostic information about why restarts are occurring.
Concept tested: Using Event Viewer to diagnose recurring restarts
Source: https://learn.microsoft.com/en-us/windows/win32/wes/windows-event-log
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