CompTIA
220-802 · Question #704
220-802 Question #704: Real Exam Question with Answer & Explanation
The correct answer is A: Event Viewer. Event Viewer records system logs including the exact time and reason for shutdowns and restarts, making it the best tool to diagnose a daily restart pattern.
Question
A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue?
Options
- AEvent Viewer
- BTask Scheduler
- CPerformance Monitor
- DSystem Restore
Explanation
Event Viewer records system logs including the exact time and reason for shutdowns and restarts, making it the best tool to diagnose a daily restart pattern.
Common mistakes.
- B. Task Scheduler can create or view scheduled tasks but is used to configure automation, not to investigate the root cause of unexpected restarts.
- C. Performance Monitor tracks resource usage metrics over time but does not log the cause of system restarts.
- D. System Restore reverts the system to a previous state but does not provide diagnostic information about why restarts are occurring.
Concept tested. Using Event Viewer to diagnose recurring restarts
Reference. https://learn.microsoft.com/en-us/windows/win32/wes/windows-event-log
Community Discussion
No community discussion yet for this question.