220-1101 Exam Questions

A technician is having issues replacing a laptop's wireless card because the cover seems to be stuck Which of the following should the technician do next to troubleshoot this issue...

A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property termin...

A user reported performance issues on a computer after a recent OS update A technician is confident that rolling back the system will resolve the issue. Which of the following step...

A user joins a conference call with a Bluetooth headset. Which of the following has the user created?

Several storms cause mission-critical servers to go offline unexpectedly A server also goes offline suddenly due to haroNvare failure Upon assessment the company purchases new UPSs...

A recently installed printer is incorrectly aligning printed documents Which of the following should the technician do first to fix this issue?

While reviewing options in the BIOS/UEFI settings page to fix a laptop issue, a support technician notices an option to clear existing TPM keys. Which of the following would most l...

A user brings a laptop to work every morning, correctly seats it in the docking station and then opens the laptop to begin work with no issues After the user left the laptop at hom...

A technician is troubleshooting a PoE phone that will not turn on. When a laptop is plugged directly into the switchport for the phone the technician sees a data link LED and activ...

A projector has been shutting down after 30 minutes of use, and it has a strange smell The technician confirms the power source is not the cause of the issue Which of the following...

A user routinely connects and disconnects multiple devices from a laptop. Which of the following options should a technician recommend to facilitate ease of user mobility?

A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service. Which of the following should the technician check first?

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should...

A customer reports that a text-only document prints with unrecognizable characters. The print preview correctly displays the document. Which of the following is the most likely cau...

A technician is experimenting with network configurations and has connected two laptops to an unmanaged switch. The technician configured one of the laptops with a static IP addres...

A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps sh...

A technician needs to move a workstation to a different logical network segment. Which of the following technologies should the technician use?

A technician is troubleshooting stylus issues on identical, company-provided tablets. Users can purchase their own accessories. Some users have no issues, but others report that th...

Which of the following storage options would a technician most likely recommend to have large amounts of affordable capacity without concern for read times on a desktop computer?

A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used...

Which of the following cloud models would multiple organizations in the same industry most likely use?

Which of the following tools is best to track where an Ethernet cable is patched?

A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected." Which of the following sh...

A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or ex...

A computer displays an error message indicating there is insufficient storage when installing applications. The user reports slow application load times. Which of the following rep...

When installing a network printer, a technician needs to ensure the printer is available after a network is restarted. Which of the following should the technician set up on the pr...

A user prints a spreadsheet in duplex mode. The spreadsheet is difficult to read because some of the columns spill onto the second side of the page. Which of the following should t...

A technician is troubleshooting internet connectivity issues after a firewall update. Users report that they can access local network resources, such as printers and shares, but ca...

After a technician installs a new motherboard, the computer will not start and fails POST. The technician verifies the power supply is functioning as expected, and the CPU is insta...

A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop- ups occur every minute. Which of the following should the technician do next?

A technician is working on a RAID 1 array that is apparently degraded. The technician verifies the RAM and power are both operating as expected. Which of the following can the tech...

A user is unable to access secure applications on their tablet when working from home a couple days per week, but the applications work when in the office. Which of the following s...

Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?

A technician is troubleshooting a connectivity issue on a network computer. The technician runs ipconfig in a command prompt and receives the following IP address: 169.254.0.6. Whi...

A user reports that the printouts from a laser printer have lines and smudges on them. The printer is also intermittently misfeeding the paper. Which of the following components sh...

Which of the following cable types can be used to transfer data and video?

Which of the following could a user employ to maximize module bandwidth when selecting memory for a high-end gaming computer?

A customer reports that the output from their thermal receipt printer has vertical white lines. Which of the following would most likely resolve this issue?

A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but...

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message: Conf...

The output from a dot matrix printer has become lighter over time. Which of the following should a technician do to fix the issue?

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an...

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Whi...

A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?

Which of the following utilizes specialized ports on a laptop to expand the local connection options?

An IT specialist compares Bluetooth and NFC technologies for mobile device connectivity. Which of the following statements accurately describes a key difference between the two?

A support technician receives a call stating that a user has added a device to the network. The user used the same configurations from another workstation. When both workstations a...

A customer reports slow network speeds. Which of the following components is most likely failing?

Which of the following is an advantage of using VDI?