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220-1101 · Question #963
220-1101 Question #963: Real Exam Question with Answer & Explanation
The correct answer is C: Subscription plan. When a smartphone fails to connect to its wireless provider, the technician should first verify the user's subscription plan to ensure active service and proper configuration with the carrier.
Mobile devices
Question
A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service. Which of the following should the technician check first?
Options
- ASIM card
- BNetwork settings
- CSubscription plan
- DBluetooth connection
Explanation
When a smartphone fails to connect to its wireless provider, the technician should first verify the user's subscription plan to ensure active service and proper configuration with the carrier.
Common mistakes.
- A. While a faulty SIM card can cause connection issues, it's generally less common than a subscription problem and often results in a "no SIM" error, so checking the plan first is more fundamental.
- B. Network settings on the phone might need adjustment, but if the account itself isn't active or correctly provisioned, no settings will enable service.
- D. A Bluetooth connection is for connecting local peripherals and has no bearing on the smartphone's connection to its wireless provider's cellular network.
Concept tested. Smartphone cellular connectivity troubleshooting
Topics
#Mobile device troubleshooting#Cellular service#Subscription plan#Troubleshooting methodology
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