220-1101 · Question #968
A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician
The correct answer is B. Check and clean the rollers.. Paper jams and smudging in high-volume printers are often caused by dirty or worn rollers. Rollers are responsible for feeding the paper through the printer. Over time, they accumulate dust, toner residue, or wear out, resulting in misfeeds or jams. Cleaning or replacing them typ
Question
A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?
Options
- APerform a full factory reset.
- BCheck and clean the rollers.
- CChange all the ink or toner cartridges.
- DReplace the fuser.
How the community answered
(29 responses)- A7% (2)
- B76% (22)
- C3% (1)
- D14% (4)
Explanation
Paper jams and smudging in high-volume printers are often caused by dirty or worn rollers. Rollers are responsible for feeding the paper through the printer. Over time, they accumulate dust, toner residue, or wear out, resulting in misfeeds or jams. Cleaning or replacing them typically resolves this issue.
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