A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop- ups occur every minute. Which of the following should the technician do next?

The correct answer is C. Update the anti-malware signatures and scan the system.. The combination of symptoms - slow performance, high CPU/memory usage, and frequent pop-ups - is a classic indicator of malware infection (such as adware, spyware, or a browser hijacker). The appropriate response is to update anti-malware definitions to ensure the latest threats

Hardware and network troubleshooting

Question

Options

AEscalate to the network team to check end-to-end connectivity.
BDownload and install the latest drivers.
CUpdate the anti-malware signatures and scan the system.
DCheck the wireless settings and validate the DHCP configuration.

How the community answered

(16 responses)

B
13% (2)
C
81% (13)
D
6% (1)

Explanation

The combination of symptoms - slow performance, high CPU/memory usage, and frequent pop-ups - is a classic indicator of malware infection (such as adware, spyware, or a browser hijacker). The appropriate response is to update anti-malware definitions to ensure the latest threats are covered, then perform a full system scan. Escalating to the network team is unnecessary since the symptoms point to a local host issue, not a network problem. Installing drivers would not address pop-ups or resource abuse. Checking wireless/DHCP settings is irrelevant when the root cause is clearly on the local machine.

Topics

#Malware#Troubleshooting#Antivirus#System performance

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