A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following

The correct answer is A. Fuser. In laser printing, the fuser uses heat and pressure to permanently bond (fuse) toner particles to the paper. If toner wipes off easily, the fuser is not applying enough heat or pressure-meaning toner is sitting on the surface rather than being melted in. Since replacing the toner

Hardware and network troubleshooting

Question

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

Options

AFuser
BDrum
CDeveloper roller
DDischarge lamp

How the community answered

(40 responses)

A
83% (33)
B
5% (2)
C
3% (1)
D
10% (4)

Explanation

In laser printing, the fuser uses heat and pressure to permanently bond (fuse) toner particles to the paper. If toner wipes off easily, the fuser is not applying enough heat or pressure-meaning toner is sitting on the surface rather than being melted in. Since replacing the toner cartridge (which includes the drum in many all-in-one cartridges) did not resolve the issue, the fuser is the next logical component to replace. The drum affects image formation, the developer roller affects toner application, and the discharge lamp affects drum cleaning-none of these cause toner to not stick.

Topics

#Laser Printer Troubleshooting#Fuser#Printing Components

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