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220-1101 · Question #977

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The t

The correct answer is A. Enable the secondary configuration.. Dual-BIOS motherboards contain two firmware chips. If the primary BIOS becomes corrupted, the system can failover to the secondary BIOS. Most boards allow manual enabling of the secondary BIOS via a physical switch or jumper.

Hardware and network troubleshooting

Question

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?

Options

  • AEnable the secondary configuration.
  • BDowngrade the firmware via USB.
  • CStart a warranty repair of the motherboard.
  • DReapply thermal paste to the CPU.

How the community answered

(56 responses)
  • A
    77% (43)
  • B
    5% (3)
  • C
    14% (8)
  • D
    4% (2)

Explanation

Dual-BIOS motherboards contain two firmware chips. If the primary BIOS becomes corrupted, the system can failover to the secondary BIOS. Most boards allow manual enabling of the secondary BIOS via a physical switch or jumper.

Topics

#BIOS/UEFI#Firmware update#Motherboard troubleshooting#Dual-BIOS

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