220-1101 · Question #959
A user brings a laptop to work every morning, correctly seats it in the docking station and then opens the laptop to begin work with no issues After the user left the laptop at home during a two- week
The correct answer is B. Press and release the laptop power button.. Reasoning: Many docking stations provide power and functionality only when the laptop is properly powered on. If the laptop was powered off (e.g., during the vacation), docking it will not automatically turn it on. The technician should first ensure the laptop is powered on by pr
Question
A user brings a laptop to work every morning, correctly seats it in the docking station and then opens the laptop to begin work with no issues After the user left the laptop at home during a two- week vacation the laptop is no longer working. Upon returning to the office, the user reports that the keyboard and display are no longer working Which of the following should the technician ask the user to do first?
Options
- AEnsure the docking station is plugged in.
- BPress and release the laptop power button.
- CPlug the laptop in and let it charge overnight
- DConnect the laptop directly to the network.
How the community answered
(43 responses)- A9% (4)
- B84% (36)
- C5% (2)
- D2% (1)
Explanation
Reasoning: Many docking stations provide power and functionality only when the laptop is properly powered on. If the laptop was powered off (e.g., during the vacation), docking it will not automatically turn it on. The technician should first ensure the laptop is powered on by pressing the power button. This is a common troubleshooting step when laptops in docking stations appear non-functional. Relevance to CompTIA A+ Core 1: This falls under Objective 5.2, which covers diagnosing and resolving common laptop and mobile device issues.
Topics
Community Discussion
No community discussion yet for this question.