220-1002 Exam Questions

A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions....

Which of the following installation types would require the use of an answer file to install the OS?

A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which...

A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following...

A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running. The manager con...

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network...

With which of the following types is a man-in-the-middle attack associated?

An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or...

An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents...

After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are us...

A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator...

Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error messa...

Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal d...

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The w...

A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed...

A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a...

An end user's PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels...

A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Ann, an employee at a company, calls the help disk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials befor...

Which of the following is the maximum RAM limit of a Windows 32-bit version?

A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the follo...

Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the following authentication methods is being requested?

Which of the following devices provides protection against brownouts?

Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is...

A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update...

A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and us...

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous eveni...

A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned...

A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user types BEST describes this user?

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the f...

A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over th...

A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the chan...

A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company's security policy states that once the inve...

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the...

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are: Two 1GHz CPUs 2GB of memory 15GB hard drive 800x600 screen...

A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently d...

Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

Which of the following is considered government-regulated data?

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business's conce...

A security team is auditing a company's network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully pe...

A Linux system powers on but fails to complete the boot process. Which of the following should be checked FIRST to correct the issue?

A company executive reports receiving numerous bounce-back messages to an inbox. When a technician investigates, it appears the executive did not send any of the messages that trig...

Which of the following software types should a user install on a smartphone if the user does not want communication to be readable when accessing the Internet through a hot-spot?

A customer calls and reports that upon launching the Windows built-in calculator application a UAC dialog appears requiring the customer to enter the password for administrative ac...

A technician is selling up a computer that will have a hypervisor installed. The technician checks the specifications of the available computer. Which of the following specificatio...

While working on a user's computer a technician notices no prompt appears when a process runs with administrative credentials. The technician wants to make sure the user is warned...

A technician is troubleshooting a Windows machine that is unable to boot Attempts to boot into safe mode result in the system continuously rebooting. To repair the computer without...