A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the…

The correct answer is A. Reboot into safe mode and roll back the updates. The timeline is the critical clue: the system worked before the patch and fails after. This is a classic post-update boot failure. Booting into Safe Mode loads only the minimum drivers and services needed to start Windows, bypassing whatever the patch may have broken. From Safe…

Hardware and network troubleshooting

Question

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?

Options

AReboot into safe mode and roll back the updates
BRepair the Windows Registry
CConfigure boot options in the BIOS
DDisable Windows services and applications

How the community answered

(53 responses)

A
77% (41)
B
13% (7)
C
6% (3)
D
4% (2)

Explanation

The timeline is the critical clue: the system worked before the patch and fails after. This is a classic post-update boot failure. Booting into Safe Mode loads only the minimum drivers and services needed to start Windows, bypassing whatever the patch may have broken. From Safe Mode, the technician can use Windows Update history or System Restore to roll back the problematic update. Repairing the Registry (B) or reconfiguring BIOS boot options (C) addresses different root causes and would be premature here.

Topics

#OS troubleshooting#safe mode#Windows update rollback#boot failure

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