220-1002 · Question #30
220-1002 Question #30: Real Exam Question with Answer & Explanation
The correct answer is A: Reboot into safe mode and roll back the updates. The timeline is the critical clue: the system worked before the patch and fails after. This is a classic post-update boot failure. Booting into Safe Mode loads only the minimum drivers and services needed to start Windows, bypassing whatever the patch may have broken. From Safe M
Question
Options
- AReboot into safe mode and roll back the updates
- BRepair the Windows Registry
- CConfigure boot options in the BIOS
- DDisable Windows services and applications
Explanation
The timeline is the critical clue: the system worked before the patch and fails after. This is a classic post-update boot failure. Booting into Safe Mode loads only the minimum drivers and services needed to start Windows, bypassing whatever the patch may have broken. From Safe Mode, the technician can use Windows Update history or System Restore to roll back the problematic update. Repairing the Registry (B) or reconfiguring BIOS boot options (C) addresses different root causes and would be premature here.
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