Ann, an employee at a company, calls the help disk to report issues logging on to a vendor's website. Joe, the technician, is able to log in successfully with his credentials before going to Ann's…

Question

Options

• AAsk Ann for her credentials to verify and log on to the vendor's website from Ann's laptop
• BVerify Ann's laptop has the correct browser settings
• CCheck all browser cached files on Ann's laptop and log on to another vendor's website
• DAttempt to log on to another vendor's website from Ann's laptop
• EAsk Ann about the notification and review the installed programs
• FReinstall the browser, reboot the laptop, and check the vendor's website again

• A
  3% (1)
• B
  3% (1)
• C
  85% (28)
• D
  9% (3)

Explanation

Two clues drive the correct answers: (1) Ann mentioned a pop-up notification about newly installed software, so E-asking Ann about the notification and reviewing installed programs-is essential to identify whether a rogue program (e.g., browser hijacker or proxy tool) is interfering. (2) The problem is specific to Ann's laptop, and it only affects the vendor's site, so C-checking cached browser files and attempting another vendor's website-helps isolate whether the issue is browser-cache corruption or site-specific. Together, these two steps address both the software clue and the browser-environment angle without destructive actions like reinstalling the browser (F) or using Ann's credentials (A), which raises a security concern.

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