220-1002 · Question #5
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running. The manager contacts the help…
The correct answer is B. Restart the network services. When Windows Update reports that its service is not running, the correct next step after identifying the problem is to restart the relevant Windows services that support the update process.
Question
A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running. The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies the problem. Which of the following should the technician do NEXT?
Options
- AReboot the computer
- BRestart the network services
- CRoll back the device drivers
- DRebuild the Windows profiles
How the community answered
(32 responses)- A3% (1)
- B72% (23)
- C16% (5)
- D9% (3)
Why each option
When Windows Update reports that its service is not running, the correct next step after identifying the problem is to restart the relevant Windows services that support the update process.
Rebooting the computer may temporarily restore the service but does not resolve the underlying reason the service stopped, and it disrupts the user's session unnecessarily.
The Windows Update service (wuauserv) and its dependent services such as Background Intelligent Transfer Service (BITS) must be running for updates to function. Since the technician has already identified that a service is stopped, restarting those network and update services directly resolves the reported error without requiring more disruptive actions.
Rolling back device drivers addresses hardware driver conflicts, not a stopped Windows Update service.
Rebuilding the Windows user profile resolves profile corruption issues but has no effect on system-level services like Windows Update.
Concept tested: Troubleshooting stopped Windows Update service
Source: https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting
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