220-1002 Question #33: Real Exam Question with Answer & Explanation

The correct answer is B: Install anti-malware software. Spontaneous browser tab/page openings (browser hijacking) combined with system slowness are classic indicators of a malware infection, not just a browser configuration issue. Installing anti-malware software will detect and remove the infection, addressing the root cause. Simply

Question

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

Options

AUpdate antivirus definitions
BInstall anti-malware software
CEnable the pop-up blocker
DReboot the PC

Explanation

Spontaneous browser tab/page openings (browser hijacking) combined with system slowness are classic indicators of a malware infection, not just a browser configuration issue. Installing anti-malware software will detect and remove the infection, addressing the root cause. Simply updating antivirus definitions (A) only helps if AV is already installed and running. Enabling a pop-up blocker (C) only masks a symptom and won't remove the malware. Rebooting (D) is a temporary fix that does not eliminate the infection.

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