220-1002 · Question #18
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix…
The correct answer is A. Roll back updates. When locally attached devices such as a mouse and printer suddenly stop working after a Windows update, rolling back the most recently installed update is the most targeted fix, as the update likely introduced a driver or USB subsystem conflict.
Question
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?
Options
- ARoll back updates
- BDisable the Windows Update service
- CCheck for updates
- DRestore hidden updates
How the community answered
(30 responses)- A83% (25)
- B7% (2)
- C3% (1)
- D7% (2)
Why each option
When locally attached devices such as a mouse and printer suddenly stop working after a Windows update, rolling back the most recently installed update is the most targeted fix, as the update likely introduced a driver or USB subsystem conflict.
Windows updates can occasionally ship with faulty drivers or changes that break USB or device communication stacks. Rolling back the update removes the problematic change and restores the previous working state, directly addressing the root cause without requiring additional hardware or configuration changes.
Disabling the Windows Update service prevents future updates but does not remove or undo the update that already caused the problem.
Checking for updates would install newer updates, which may or may not contain a fix and could introduce additional issues before the problem is resolved.
Restoring hidden updates re-enables updates that were previously hidden from installation and does not address a problem caused by an already-installed update.
Concept tested: Rolling back Windows updates to resolve driver conflicts
Source: https://learn.microsoft.com/en-us/windows/client-management/recover-from-problematic-update
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