220-1002 · Question #27
Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio…
The correct answer is A. There is unauthenticated wireless connectivity. The '?' symbol in the Wi-Fi status icon on Android indicates the device has associated with the wireless network at Layer 2 but has not completed internet authentication-a hallmark of a captive portal. Public hotspots commonly require users to accept terms or log in through a…
Question
Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?
Options
- AThere is unauthenticated wireless connectivity
- BShe has exceeded the data allowance
- CThe phone is only 3G capable
- DIt is an unrooted phone
- EThe SIM card was not activated
- FA data plan was not purchased
How the community answered
(30 responses)- A80% (24)
- B7% (2)
- C10% (3)
- F3% (1)
Explanation
The '?' symbol in the Wi-Fi status icon on Android indicates the device has associated with the wireless network at Layer 2 but has not completed internet authentication-a hallmark of a captive portal. Public hotspots commonly require users to accept terms or log in through a browser-based portal before granting internet access. Ann's device is connected to the Wi-Fi signal but not yet authenticated to pass traffic. Tethering being on is irrelevant (and could actually interfere), but the primary issue is the unauthenticated captive portal state.
Topics
Community Discussion
No community discussion yet for this question.