MB-240 Exam Questions

Your manager asks you to provide a report with a summary of work orders. You enable the Field Service historical analytics report. You need to identify the correct data refresh fre...

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 36...

You are configuring settings related to booking status. You have the following booking status: 1. Arrived On Site, associated with the Field Service status In Progress 2. Repair, a...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are the lead consultant on a Dynamics 365 Field Service implementation for a commercial landscaping company. Some jobs require landscape technicians to be scheduled on a job fo...

You are identifying inconsistencies in recent work order billings. You find a work order that does not have an Invoice and Actuals posted. What are two reasons why this may have ha...

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotive repair company. The company wants to be able to create work orders from customer emails...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Case Study 3 - Contoso Compressor Ltd Company Overview. Company Structure Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces,...

Case Study 3 - Contoso Compressor Ltd Company Overview. Company Structure Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces,...

Case Study 3 - Contoso Compressor Ltd Company Overview. Company Structure Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces,...

Case Study 5 - LitWare Inc Overview Company overview LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (...

Case Study 5 - LitWare Inc Overview Company overview LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (...

Case Study 5 - LitWare Inc Overview Company overview LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (...

Case Study 5 - LitWare Inc Overview Company overview LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (...

Case Study 6 - Wingtip Toys Background information Company overview Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculp...

Case Study 6 - Wingtip Toys Background information Company overview Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculp...

Case Study 6 - Wingtip Toys Background information Company overview Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculp...

Case Study 6 - Wingtip Toys Background information Company overview Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculp...

Case Study 6 - Wingtip Toys Background information Company overview Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculp...

You configured Dynamics 365 Field Service for a construction company. The company needs the ability to create a bookable resource to send a group of individuals with different skil...

Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What...

You are configuring work orders for technicians to complete their on-site service. You need to advise the technicians on locating the whereabouts of the customer assets within the...

You are in the process of setting up calendars and working hours in Dynamics 365 Field Service. You are setting up working hours templates. What are three capabilities of using wor...

You are implementing Dynamics 365 Field Service for an electronics service company. As part of the implementation, you need to create prefixes for transaction numbering and the beg...

You have configured the required resource pay types in the Dynamics 365 Field Service settings. You need to train the users on how the calculations are done on the work order when...

You are a Dynamics 365 Field Service administrator. You need to maintain pricing for products and services for customers. On which three records can price lists be stored? Each cor...

Your company has hired a new service technician. They are still learning about the job and the units the company sells and services. The service technician was assigned to a repair...

You are implementing Dynamics 365 Field Service for a generator maintenance organization. You need the dispatcher to describe the ways to create a work order from another record as...

A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list. You need to ensure this customer receives the appropriat...

Your organization recently implemented the Dynamics 365 Field Service application. You have configured the schedule board as per your organization's requirements, and provided trai...

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now...

You are a field engineer for a windshield replacement company. You did not complete all your tasks on your work order. You need to schedule time for the next day. What should you d...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further spec...

Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses. You need to configure the feature to allow the update of a wo...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi- resource booking. They need to schedule specific resources for individual days with...

You are implementing Dynamics 365 Field Service for Contoso Manufacturing. You need to set up preventive maintenance schedules for the assets they service. In addition to creating...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You have started work at a surgical center which users Dynamics 365 Field Service to Schedule miner out-patient procedures. A teammate created a requirement group template for a sk...

You are implementing Dynamics 365 Field Service for Contoso Manufacturing. You need to set preventive maintenance schedules for multiple sub-components that have a different mainte...

You are working with your customer to set up their Dynamics 365 Field Service environment. You need to explain the options around Booking Timestamps and when they are created. Whic...

During normal daily operations, dispatchers at your organization only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to...

The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use. What should you do?

The ability to work offline with a mobile device is key requirement for your customer. You need to ensure tables and columns are available for offline use. What should you do?

You are a Dynamics 365 Field Service system administrator. You need to enable your technicians to work offline using the Field Service Mobile app. Which three items define what dat...