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MB-240 · Question #311

MB-240 Question #311: Real Exam Question with Answer & Explanation

The correct answer is A. Proposed. Booking status influence on utilization Your business processes can use several booking statuses, such as traveling, in progress, on break, and completed. Each of them maps to a booking status of either Committed, Proposed, or Canceled. Bookings map to the Committed status when c

Question

Your organization recently implemented the Dynamics 365 Field Service application. You have configured the schedule board as per your organization's requirements, and provided training to the dispatching team. The dispatching team reported that the utilization of certain resources is showing as "0%" even though they can see bookings against those resources on the schedule board. You need to explain why this is happening. Bookings with which booking status are ignored for utilization?

Options

  • AProposed
  • BTraveling
  • CIn progress
  • DOn break

Explanation

Booking status influence on utilization Your business processes can use several booking statuses, such as traveling, in progress, on break, and completed. Each of them maps to a booking status of either Committed, Proposed, or Canceled. Bookings map to the Committed status when confirmed and a resource will complete the work. The Proposed status suggests unconfirmed work. The Canceled status notifies stakeholders that the booking is no longer scheduled. The utilization metric ignores bookings with a Proposed or Canceled booking status. https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-board-utilization

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