You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours. You need…

Question

Options

• AUpdate both the service tasks and services records to ensure each one equals 1 hour.
• BUpdate the Estimated Duration of the service tasks to equal a total of 1 hour.
• CUpdate the services records to equal a total of 1 hour.
• DRemove the Estimated Duration of the service tasks and set the incident type Estimated

• A
  8% (4)
• B
  79% (42)
• C
  13% (7)

Explanation

Estimated Duration: The duration for this incident type. If related service tasks have a duration, the incident type duration is the sum of the service task durations. A work order duration is the sum of all incident durations. You can only set an estimated duration, if no service task gets added or the added service tasks have no duration set. https://learn.microsoft.com/en-us/dynamics365/field-service/configure-incident-types

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