Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable…

The correct answer is D. User. Collaborate in mixed reality with Field Service and Remote Assist Before you begin, make sure you have the following set-up: A Dynamics 365 Field Service subscription. Dynamics 365 Field Service mobile app installed. Dynamics 365 Remote Assist mobile app installed. *-> At least…

Manage the Field Service mobile app

Question

Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable Resource Type be set to?

Options

ACrew
BAccount
CContact, if it is a contractor
DUser

How the community answered

(37 responses)

A
5% (2)
B
5% (2)
C
14% (5)
D
76% (28)

Explanation

Collaborate in mixed reality with Field Service and Remote Assist Before you begin, make sure you have the following set-up: A Dynamics 365 Field Service subscription. Dynamics 365 Field Service mobile app installed. Dynamics 365 Remote Assist mobile app installed. *-> At least two bookable resources with resource type User. One for the technician (frontline worker) and another for the remote collaborator. Both users need a Field Service license, which gives them access to Remote Assist too. https://learn.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens

Topics

#Remote Assist#bookable resource type#user#licensing

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