A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it. You need to advise the new technician…

Question

Options

• AEnsure Microsoft Teams is installed on their mobile device.
• BEnsure the Remote Assist app is installed on their mobile device.
• CEnsure their mobile app and Remote Assist passwords are the same.
• DEnsure they are set up as a Bookable Resource.

• A
  4% (2)
• B
  8% (4)
• C
  17% (9)
• D
  72% (38)

Explanation

Use Dynamics 365 Field Service with Dynamics 365 Remote Assist mobile. Set up technician user. First, create a bookable resource that will serve as the technician or front line worker that will use both Field Service on the Field Service Mobile app and Dynamics 365 Remote Assist on the Dynamics 365 Remote Assist mobile app on their phone or tablet. https://learn.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens

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