MB-240 Exam Questions

You are implementing the Microsoft Dynamics 365 Field Service mobile app for an air conditioning (AC) repair company. A field technician installed an AC unit at a customer location...

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 36...

You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is sh...

You need to set up a new mobile warehouse for a technician and add inventory to the warehouse. Which three entities, when updated, will also update the warehouse inventory? Each co...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You work for an equipment rental company which rents tower cranes to construction companies. A tower crane consists of several components such as operator s cabin, trolley, et cete...

Your customer is interested in embedding canvas apps to leverage the flexibility of canvas apps in model-driven forms. You need to explain the benefits achieved by embedding a canv...

You are advising your customer on how to configure their territories. You need to identify the options that are related to territories during the configuration. Which three relatio...

A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians. You need to ensure technicians can see and use Dynamics 365 Guides within Microso...

You created a work order and added a price list to that work order. You need to anticipate what will happen when you add an additional work order product which is missing from the...

You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order. You need to add these cu...

Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets. Recently, technicians made changes to the service task and compl...

You are viewing the Microsoft Dynamics 365 Field Service historical insights report. You need to determine the options available for filtering on the reports. Which three options a...

Your customer is asking about metrics to meet Service Level Agreement (SLA) job completion. You need to recommend metrics from the work order summary report that your customer can...

Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carry...

Your customer wants to update compressor temperature information in an external system called Maximo. The update in the external system should happen if the compressor temperature...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further spec...

You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requ...

You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Whic...

You are working for a heating, ventilation, and air conditioning (HVAC) service organization. The field technicians in your organization are working in the Microsoft Dynamics 365 F...

You have configured Microsoft Dynamics 365 Field Service, along with the Dynamics 365 Field Service mobile app. A field service technician logs into the mobile app and reports issu...

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history. Contoso wants metrics...

Your organization wants to use Connected Field Service for existing customer assets. You install Connected Field Service and set up Azure IoT Central, but no alerts are being recei...

You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service. Which two steps should you take? Each correct answer presents part of the s...

Case Study 1 - Litware, Inc Overview. Company structure Litware, Inc. is a multi-national home improvement retail company with stores around the world. Litware, Inc. also offers va...

Case Study 1 - Litware, Inc Overview. Company structure Litware, Inc. is a multi-national home improvement retail company with stores around the world. Litware, Inc. also offers va...

Case Study 2 - Contoso Overview. General overview Contoso is a large international manufacturing company that has offices around the world with service and scheduling departments i...

Case Study 2 - Contoso Overview. General overview Contoso is a large international manufacturing company that has offices around the world with service and scheduling departments i...

Case Study 3 - Contoso Compressor Ltd Company Overview. Company Structure Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces,...

Case Study 3 - Contoso Compressor Ltd Company Overview. Company Structure Contoso Compressor Ltd. is a large global manufacturer with 12,000 employees. Contoso Compressor produces,...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent sea...

You are implementing Microsoft Dynamics 365 Field Service for a service company. A supervisor wants to understand the combination of work order and booking statuses in order to sta...

Your organization uses Microsoft Dynamics 365 Field Service. The organization wants you to set up process steps checklists for technicians to follow when completing work orders in...

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent sea...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time s...

You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time s...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal an...

Your organization recently implemented Microsoft Dynamics 365 Field Service. In preparation for user training, you created two new tabs on the schedule board, and configured them b...

Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime. As part of the implementation...