MB-240 Exam Questions

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources. To addr...

You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board. The resource appears available, but informs you they put in a...

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work order...

You recently created a new schedule board tab. You need to ensure that only a subset of users can view this new tab. Which two actions should you perform? Each correct answer prese...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians. In order to run the initial tests, you ins...

You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you c...

You are a Dynamics 365 Field Service functional consultant. A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signi...

You are implementing Microsoft Dynamics 365 Field Service. The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing...

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time s...

You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven app...

You are implementing Microsoft Dynamics 365 Field Service. Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integratio...

Your customer recently implemented Return Merchandise Authorization (RMA). Your customer wants to streamline the return process. When items are returned to the warehouse, the retur...

A functional consultant needs to enable Internet of Things (IoT) access. Which two actions need to be taken? Each answer presents a complete solution.

Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure IoT Hub to manage its IoT devices. The device management team reports an issue where they...

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent sea...

Your organization is planning to use Microsoft Azure IoT Hub to manage the IoT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are implementing Connected Field Service. You need to provide the list of IoT components that can be used within Connected Field Service. Which three IoT components are applica...

You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation. Your customer is interested in seeing an example of how IoT works with Field Service. Without...

You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appr...

You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company. You need to distribute a survey to any customers who sign up for a monthly su...

You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However,...

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map. The client wants one gr...

You are configuring forms in model-driven apps. You need to show a set of fields from a related table and ensure the fields are read-only. Which form should you use?

A customer wants to book a servicing appointment from the Field Service self-scheduling portal. The customer needs to be able to schedule an appointment with an available technicia...

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Num...

You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization. You are in the process of creating push notifications for the mobile app, and you have t...

One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the porta...

Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages. You need to set this up f...

You implemented Microsoft Dynamics 365 Field Service for an electronics company. The technician reports that they are unable to view the customer asset hierarchy and the functional...

You are working on a Microsoft Dynamics 365 Field Service project. The Field Service director wants to give the field technicians more detailed visual asset information in the fiel...

Contoso Ltd., wants to provide special customer pricing to one of their customers. For the next two years, all work order products and services will be 10% off. You need to impleme...

Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best o...

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it. You need to advise...

You are creating booking dates for a manufacturing customer based on agreements within the system. The customer is not able to generate the appropriate booking dates within the sys...

Your company recently implemented Microsoft Dynamics 365 Field Service. You helped set up and configure the required components to ensure that a work order can be created and compl...

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent sea...

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now...

Your organization is implementing a Microsoft Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are a...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are a scheduler for Contoso Manufacturing. You need to configure the Requirement Panel Views. Which Microsoft Dynamics 365 Field Service view do you need to add or modify to me...

Case Study 4 - Contoso Ltd Company background. General overview Contoso Ltd. is a leading provider of technology services, with clients all around the world. Contoso Ltd. has over...

You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer....

Your organization is planning to implement Microsoft Dynamics 365 Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device an...