MB-240 Exam Questions

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule. One of your schedulers indicates two of their re...

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function. One of your customers, Adventure Works, does not want one of your resources to be scheduled...

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. T...

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the sched...

You need to set up agreement bookings. Which three sets of options can you configure? Each correct answer presents a complete solution.

You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality. Which two actions should you perform? Each correct a...

You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project. Which three components must you define? Each correct an...

Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

Which three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling. The manager is unable t...

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment. Work perfor...

You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, TechnicianA never shows up as available. You need to update the sy...

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area en...

You are Dynamics 365 for Field Service Development Manager. You need to enable customization development for multiple developers, via the Woodford solution, where customizations ca...

What are the steps in the purchase order process?

For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.

You need to install and configure Connected Field Service. What is required?

A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why i...

Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by terri...

A functional consultant needs to configure all new products for use on Work Orders in Field Service. What are the three categories for products in Field Service? Each correct answe...

Your customer asks you to create a dashboard. The application must meet the following requirements: - Capture work orders, asset information, and customer information. - Allow acti...

As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company want...

Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order. You need to set up this requirement in Microsoft Dynamics 365 Fiel...

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role. You recently built a custom work order form,...

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites. The consultant suggests that for phase one, your...

You are installing and setting up the Remote Assist model-driven app for your customer. You need to advise the customer on the actions available in the model-driven app. Which thre...

You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative...

Work Orders, once completed and reviewed, need to go to Dynamics 365 Finance and Operations for invoicing. All Closed-Posted work orders should be sent to Dynamics 365 Finance and...

You are a consultant implementing Dynamics 365 Field Service for Contoso Manufacturing. The Field Service director wants to set preventive maintenance schedules for sub-components...

You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application. A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open. T...

A customer service agent fails to solve a customer's issue over the phone. The agent needs to converted the case to a work order in order to schedule a technician visit. What is re...

You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing servi...

Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off. What should they implement?

Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders. You have been asked to...

You are implementing Microsoft Dynamics 365 Field Service for your organization. You are about to finalize the updates to booking statuses. The booking statuses, and corresponding...

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to t...

You are the Dynamics 365 Field Service technician manager for Contoso Ltd. Your customers are indicating they are being double invoiced for certain work orders. They are receiving...

You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is d...

You are configuring the schedule board so that dispatchers can: 1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontra...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are working with your customer to define their booking timestamps and booking journals. Your customer needs your help to understand the capabilities. Which two explanations are...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Your company enabled automatic time entries for all technicians. You need to explain to the dispatchers when the time entry actuals will be created in the work order process. In wh...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...