Microsoft
MB-240 · Question #103
A customer service agent fails to solve a customer's issue over the phone. The agent needs to converted the case to a work order in order to schedule a technician visit. What is required to…
The correct answer is B. Incident Type. See the full explanation below for the reasoning.
Question
A customer service agent fails to solve a customer's issue over the phone. The agent needs to converted the case to a work order in order to schedule a technician visit. What is required to successfully convert a case to a work order?
Options
- ASLA
- BIncident Type
- CWork Order Type
- DCustomer Asset
How the community answered
(32 responses)- A3% (1)
- B84% (27)
- C3% (1)
- D9% (3)
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