Microsoft
MB-240 · Question #14
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order. Which record type should you use?
The correct answer is B. service tasks. See the full explanation below for the reasoning.
Question
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order. Which record type should you use?
Options
- Atime entries
- Bservice tasks
- Cincidents
- Dservice activities
How the community answered
(49 responses)- A18% (9)
- B71% (35)
- C4% (2)
- D6% (3)
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