Microsoft
MB-240 · Question #109
You are the Dynamics 365 Field Service technician manager for Contoso Ltd. Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly…
The correct answer is D. Create a process using price lists and entitlements to ensure the work order subtotal and work. See the full explanation below for the reasoning.
Question
You are the Dynamics 365 Field Service technician manager for Contoso Ltd. Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed. You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement. What should you do to avoid double billing your customers that have agreements?
Options
- ATurn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a
- BUpdate the Invoice Journal lines to ensure the lines are $0.00.
- CManually update the Invoice lines prior to sending to the customer.
- DCreate a process using price lists and entitlements to ensure the work order subtotal and work
How the community answered
(48 responses)- A13% (6)
- B4% (2)
- C8% (4)
- D75% (36)
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