MB-240 Exam Questions

You are a Dynamics 365 for Field Service Mobile customizer. Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is availab...

You are a Dynamics 365 for Field Service Administrator. You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in...

You are a Dynamics 365 for Field Service Mobile (FSM) customizer. Technicians report that they are not seeing their Bookings in the FSM app. You need to investigate why they cannot...

You are a Dynamics 365 for Field Service Mobile Administrator (FSM). When technicians log into FSM, they receive the following message: "Your organization has not configured Field...

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company. As the field Service Administrator, you need to configure the field service set...

You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in...

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visi...

You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the...

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate compone...

You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation. Which three actions should you perform? Each c...

Which work order status value indicates that a technician's work is ready for review and approval?

A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? Each correct answer presents a c...

Service technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment...

You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order. Which record type should y...

You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can a...

Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some quest...

You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts t...

You install the Field Service Solution and set up incident types. You create a work order that uses a primary incident type. Which three pieces of information are populated on the...

You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders. How should you configure the prod...

Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van. Which feature should you implement?

You need to track a list of serviceable equipment related to a specific service location. Which record type should you use?

Your customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis. What should you...

You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements. Which two actions sh...

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets. You install Connected Field Service and...

You are a Dynamics 365 for Field Service Administrator. You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back...

You are a Dynamics 365 for Field Service consultant. One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite. You...

Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages...

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to i...

Your company is expanding nationally. You need to configure tax codes for a new territory, so the company can start to operate in the new territory. You realize that you can identi...

You are entering products and services into Dynamics 365 CE Field Services. You need to ensure that your field technicians can use the products when completing work orders. Which t...

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are on...

Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician. On which entity should you...

You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment. What should you do?

You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing wor...

You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatche...

You restore Resource Schedule Optimization. You need to optimize individual resource schedules. What should you do?

You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show com...

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule. You notice that, for certain customers, Work Orders...

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures....

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set numb...

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further...

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM. You need to have the sch...