Microsoft
MB-240 · Question #16
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks. Whic
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Perform configuration
Question
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks. Which two statements are true? Each correct answer presents a complete solution.
Options
- AYou can manually overwrite duration only if none of the services associated with the incident type
- BThe duration is the sum of the duration for all services that are included in the incident type.
- CThe duration is the sum of the duration for all the service task types that are included in the
- DYou can manually overwrite duration only if none of the service task types associated with the
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Topics
#incident types#duration calculation#service task types#work order duration