A customer wants to book a servicing appointment from the Field Service self-scheduling portal. The customer needs to be able to schedule an appointment with an available technician with the right…

A customer wants to book a servicing appointment from the Field Service self-scheduling portal. The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job. Which two options can be used? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.