Microsoft
MB-240 · Question #213
MB-240 Question #213: Real Exam Question with Answer & Explanation
The correct answer is A. Mean time to complete D. Broken Promise %. See the full explanation below for the reasoning.
Question
Your customer is asking about metrics to meet Service Level Agreement (SLA) job completion. You need to recommend metrics from the work order summary report that your customer can use. Which two metrics should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AMean time to complete
- BMean time to schedule
- CMean time to complete by work order type
- DBroken Promise %
- EMean time to travel
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