Microsoft
MB-240 · Question #264
MB-240 Question #264: Real Exam Question with Answer & Explanation
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Question
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AVerify that the customer is not on the exclusion list.
- BEnsure the customer's Communication Type is set to Both.
- CWithin the Customer Portal, update Show Resource Phone to Yes.
- DVerify that the Main Phone field is populated.
- EEnsure the customer's communication preference is set to Allowed.
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